If you use the contact forms on our website RefluxUK gathers what is referred to as personally identifiable information, this includes your name, address, telephone number and email address. As well as this, RefluxUK assembles anonymous demographic information, this is data that applies to you and others, like your gender, postcode, age and title.
Information about the hardware and software of the computer you use is also gathered by RefluxUK but this is not associated with any of the personal information we may collect (e.g. by using one of our contact forms). This information may include: your referring website addresses, IP address, browser type and access times. RefluxUK applies the information used to manage the website and the services offered to you, to take note of statistics that concern how our users navigate the RefluxUK website and to provide our customers with the highest quality of service possible.
RefluxUK suggests that you take a look at the privacy policies of websites that are subsequently linked to from RefluxUK to gain a better understanding of how these other websites assemble, utilise and share your information. However, RefluxUK is in no way responsible for the content or privacy policies on websites outside of the RefluxUK website or the RefluxUK family of websites.
RefluxUK assembles and proceeds to use your personal data to help us develop the RefluxUK website and provide you and other customers with the services requested. RefluxUK may use your personally identifiable information as a means of letting you know about the other services or products that RefluxUK provides. RefluxUK may also ask your opinion about current or potential new services that we might offer, this would be via surveys. You can opt out of receiving ongoing marketing information and surveys at any time. This can usually be achieved by clicking an ‘unsubscribe’ link, this link can be found within the email. Following this, we will stop sending these emails to you until you tell us otherwise.
RefluxUK will not share your personal information with 3rd parties unless you have previously agreed to it.
RefluxUK takes note of the websites and pages our customers visit. This is used in an effort to understand which RefluxUK services prove to be popular with our customers. We use this to deliver various advertising and other similar content within RefluxUK to users who show signs of interest in a certain subject.
RefluxUK will share your personal information, without notice, only if required to by law or if we believe, in good faith, that the action is essential in order to:
Cookies are small text files that are situated on computers and other such devices, their function is to establish users or devices and to gather data. Cookies can be defined by placing them into one of four different categories, this is based on what their purpose is and what they do to achieve this purpose:
Strictly necessary cookies: These are the foundation of a website. They are what allows you to use a website’s basic features and navigate around a website. If these cookies were not active, services you ask for can’t be provided.
Performance cookies: These are the cookies that assemble data about how you and other users are using our website. For example, information collected includes the domain name of the website you have previously visited and the average duration of your visit. These cookies are not for collecting data that uniquely identifies you and only collates mass and anonymous data.
Functionality cookies: These remember choices you have made on the website. They can also be used to remember how you have changed customisable options on the site, like text size and fonts. They can also provide services you have requested, like sending us a contact form. This data can be anonymised, and it cannot be used to track how your browser is used on other websites.
Targeting and advertising cookies: These are the cookies that are used to observe trends in your browsing and offer interest-based target advertising. They can also reduce the amount an ad is shown to you and can ascertain certain ad campaigns levels of effectiveness. These can be put in place by marketing networks with the website operator’s permission. They remember visited websites and share this data with other organisations, like advertisers.
Google Analytics is used to analyse various statistics such as page use, interactions and website paths, this is in the pursuit of assessing and improving our website. These are ‘digital analytics’. Particular data might also be recorded when users provide it after online forms are filled out. You can opt out of this via Google Analytics or by using Google’s add-on: https://tools.google.com/dlpage/gaoptout.
You are able to control and change website cookies in your own browser settings, and you can change these settings when you would like. You can accept, reject, or delete cookies at your own convenience. If you do choose to alter your settings, certain features may not work as they were originally intended. All browser settings are slightly different in some way or another, and so when organising cookies, you should use the relevant settings in your browser.
We’ve provided some useful links that present more detail about cookies, their use, and how you can alter your cookie settings:
The links below contain guides on disabling and removing cookies in the following web browsers:
Web beacons: Web beacons are electronic images and they may be on some of our web pages. They are also known as single-pixel gifs and also transparent graphic images. These are used to deliver cookies on websites, they count the users who have visited these websites, supply various services, and assess how effective advertising campaigns are. These might also be present in emails or newsletters to help us understand if emails are opened or if links are clicked on.
Web server & application logs: Our servers assemble specific data automatically, this helps with administering and safeguarding services, use of analysis, and enhancing user experience. The data collected may include:
We assure you that RefluxUK protects your personal information from access we haven’t authorised, its use or disclosure. RefluxUK secures the personally identifiable information you have provided on computer servers that are in a safe environment, and are completely controlled and protected from access we haven’t arranged, use or disclosure.
If you have any queries about our website, our products and/or services we provide, please don’t hesitate to let us know via the "contact us" page.